FAQ

Frequently asked questions

• Why is my amount delayed?
• Why is my bot pending?
• What should I do when I'm stuck in the first screen?
• My bots are suddenly gone, now what?
• My graph displays a flat line, now what?
• Can I stop a bot that is trading?

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Videos and tips

• I am new to the app, what do I do?

Bots

• What does the category; Test bots mean?
• What is a bot?
• What happens with my money when I stop a bot?
• Does the bot automatically stop with trading?
• Can I stop at any time?
• Can I always start a bot?

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General

• Why are my available funds fluctuating?
• How do I know how much risk I take when using the BOTS platform?
• Who has access to my funds?
• Am I investing in cryptocurrencies?
• What makes using the BOTS app different from normal (manual) trading?
• What does it cost to get started with BOTS?

Account

• Can I also invest in BOTS with a business account?
• I receive a lot of phone calls from an unknown phone number from Londen, UK.
• Is the platform safe to use?
• Can I change my bank account to which I want to withdraw my money?
• What kind of identification documents does BOTS accept?
• What happens if I can not log in to the app?

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Financial

• Why is BOTS working with Banxa?
• Does BOTS charge fees?
• Are my funds safely stored with BOTS?
• Can I lose money when trading on the BOTS platform?
• Are there withdrawal fees?
• Is there a minimum amount that I can withdraw?

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