When creating a BOTS account, users are required to complete the Know Your Customer (KYC) procedure, which involves providing an identification document for verification purposes. The types of identification documents accepted may vary based on the user’s location due to local regulations. This FAQ article aims to provide clarity regarding the acceptable identification documents for registering a BOTS account.
Which identification documents does BOTS accept?
Depending on the customer's location, BOTS accepts the following identification documents for verification:
- Passports: A valid passport from the user's country of residence. The passport must contain a clear photograph and relevant personal information.
- National ID cards: A valid official national identification card issued by the user's country. The document must be clearly legible and contain a clear photograph and personal information of the account holder.
- Residence permits: Documentation that confirms the user's legal residence in a particular country.
- Driving licences: A valid driving licence issued by a recognized government authority and should display a clear photograph and relevant personal information.
How can I determine which identification document to upload?
BOTS has implemented a user-friendly system that automatically identifies the acceptable identification documents, based on the customer’s location. When you navigate to the “Verify your Identity” section during the registration process, you will find a dropdown menu for document type. The available options in the dropdown menu will indicate which documents can be uploaded in your country.
Are there any country-specific restrictions on acceptable identification documents?
Yes, in certain countries, local regulations may restrict the types of identification documents that can be accepted. For example, in some countries, driving licences may not be accepted for KYC verification. To ensure compliance with local regulations, BOTS displays only the appropriate identification documents that are acceptable for each specific country.
How are the uploaded documents verified and handled?
BOTS partners with a reputable KYC provider called Complycube to handle the document verification process. Complycube reviews the uploaded documents to validate their authenticity and ensure compliance with regulatory requirements. BOTS follows the General Data Protection Regulation (GDPR) standards to safeguard the sensitive information provided by customers. For more information on data handling, please refer to Complycube's website at www.complycube.com.
Is there an age requirement to create a BOTS account?
Yes, users must be 18 years or older to register a BOTS account. During the registration process, customers are required to read and accept the terms and conditions, which include confirming that they are of legal age. Compliance with age restrictions helps ensure a responsible and legally compliant customer base.