Why is my amount delayed?

We understand that timely access to funds is essential, and we strive to provide transparency regarding the processes involved. Below, we address some frequently asked questions to help you better understand the timing of deposits and withdrawals on the BOTS App.

Why is my deposit amount delayed when starting a bot?
When you deposit money and start a bot on the BOTS App, the funds become available within 2 working days for the selected bot to initiate trades. This delay allows for the necessary processes to ensure a smooth trading experience and account synchronization.

How long does it take to see the amount from my bot in my account's balance after stopping the bot?
Once the assets have been sold, the resulting amount will be reflected in your account's balance. This update typically occurs within 2 business days after stopping the bot.

Why does it take up to 2 business days to sell assets when I stop a bot?
After stopping a bot, the BOTS App automatically sells all your assets. This process can take up to 2 business days to complete, as it involves executing sell orders on the relevant trading markets. The delay ensures that the sales are carried out accurately and efficiently.

Why does it take 2-5 business days to transfer funds from my BOTS account to my bank account?
Withdrawals from your BOTS account to your bank account may take up to 2-5 business days to complete. This timeframe includes the processing time of different banks involved in the transaction. The duration can vary based on the individual bank's policies and procedures.

Can I access my deposited money immediately?
In most cases, you can immediately access and utilize the deposited funds because BOTS provides pre-financing using available balances on the trading markets. This credit service enables you to act quickly within the BOTS App. The credit is replenished on a daily basis with the deposits from all BOTS users.

Are there any circumstances when pre-financing may not be available for both started and stopped bots?
In exceptional situations such as holidays or large-scale transactions, pre-financing may be affected. During these times, the credit may not be available immediately for both started and stopped bots. In such cases, the credit will be accessible within two working days.

At BOTS, we understand the importance of timely access to funds. While we aim to facilitate quick transactions and provide pre-financing options, certain processes and external factors can contribute to delays. We hope this FAQ guide has helped address your concerns and provided clarity on the timing of deposits and withdrawals within the BOTS App.

If you have any further questions or require assistance, please reach out to our Support Department at support@revenyou.io.