How can I change my bank account for withdrawal?

We understand that circumstances may change, and you may need to update your bank account information. To change your bank account for withdrawal, please follow the steps below:

• Obtain your original bank account statement: Make sure you have access to a bank statement that confirms your existing bank account details. This statement should clearly display your name and surname.
• Obtain your new bank account statement: Obtain a bank statement for the new bank account you wish to use. Similarly, this statement should include your name and surname for verification purposes.
• Locate your BOTS account username (User ID): Log in to your BOTS account, and click on the “Profile” menu. From there, select “Account holder”. On this screen, you will find your BOTS account username (User ID). Make note of this as it will be required for the bank account change process.
• Contact our Support Department: Send an email directly to support@revenyou.io. It’s important to use the e-mail address associated with your registered BOTS account to ensure a smooth verification process. In your e-mail, provide the following information:
  • Your BOTS account username (user ID), click on “Profile” menu, then select
    “Account holder” and your user ID will be visible on this page.
  • Attach both the original bank account statement and the new bank account
    statement
  • Clearly state your request to change your bank account for withdrawal. (IBAN)
  • Await confirmation: Once we receive your email, our dedicated Support Team will
    carefully review the provided information to initiate the bank account change process.
    It is essential to ensure that you have included all the required details, without any missing information. Please keep in mind that this process may take up to 2 business days to complete as we prioritize verifying the authenticity of the documents submitted.

Please consult our FAQ article named “How can I verify my bank account for withdrawal?” for detailed instructions on how to establish your initial bank account within the BOTS app.

Should you encounter any difficulties during the process, please don’t hesitate to reach out to our Support Team at support@revenyou.io, and we’ll be happy to help you.