How to Reset Your Passcode in the BOTS App?

Forgetting your passcode can be frustrating, but fear not! The BOTS app provides a simple and straightforward way to reset your passcode. Follow the steps below to regain access to your account and set a new passcode.

Step-by-Step Guide:

1. Locate the BOTS app on your device and open it.
2. Access the “Forgot Passcode?” option: On the login screen of the BOTS app, you'll find a button labelled “Forgot Passcode?” in the middle. Tap on it.
3. Check your email for the passcode reset link: An email will be sent to the email address associated with your BOTS account. If you don’t receive the email within a few minutes, remember to check your junk mail or spam folder as well.
4. Locate the passcode reset email: Open your mailbox and search for the email received from BOTS regarding the passcode reset.
5. Retrieve the One-Time Passcode (OTP): Inside the email, you will find a One-Time Passcode (OTP). Take note of this code as it will be required to reset your passcode.
6. Return to the BOTS app and enter the OTP: Go back to the BOTS app and enter the OTP you received in the email. Double-check for any typos while entering the code.
7. Set a new 6-digit passcode: Once you've entered the OTP, you will be prompted to create a new 6-digit passcode. Choose a secure and memorable passcode that you can easily recall.
8. Confirm your new passcode: Re-enter the same 6-digit passcode to confirm it. Ensure both entries match accurately.
9. Save your new passcode: After confirming the new passcode, locate and click on the “Save passcode” button.

This action will update your passcode within the BOTS app. By following these steps, you can easily reset your passcode and regain access, to your account in the BOTS app. Remember to keep your new passcode secure and avoid sharing it with others. In case you encounter any difficulties, consider reaching out to the BOTS Support Team for further assistance at support@revenyou.io. 

I didn't receive the password reset email with the one-time passcode. What should I do?

We apologize for any inconvenience caused by not receiving the password reset email. We understand that accessing your account is important, and we are here to assist you. Here are some possible reasons and steps you can take to resolve the issue:

• Check your junk mail and spam folder: Sometimes, legitimate emails can end up in these
  folders. Despite our efforts, it’s possible that our password reset email was mistakenly filtered as spam. Please check your junk mail and spam folder to see if the email with the one-time passcode was misdirected there. If you find the email in either of these folders, mark it as “not spam” to ensure future emails from us are delivered to your inbox.
• Verify your registered email address: When you request a password reset, we automatically send the email to the email address registered in our system associated with your account. It’s essential to ensure that the email address you provided during the registration is correct.
• Whitelist our email address: To ensure that you receive future emails from us, it's a good idea, to whitelist our email address (support@info.bots.io)  in your email client or system. Whitelisting our email address adds it to a trusted list, reducing the chances of our email being marked as spam or filtered incorrectly. Instructions for whitelisting an email address can vary depending on the email client or system you use. Please consult the documentation or support resources for your specific email service provider for detailed instructions.
• Contact our Support Department: If you don't have a registered email address in our system or if you suspect there might be a typo in your email address, please reach out to our Support Department at support@revenyou.io. Our dedicated team will assist you in changing or adding your email address to your account. Once your email address has been verified or corrected by our Support Department, you should receive the password reset email with the one-time passcode.

If you're still experiencing issues or have any further questions, please don't hesitate to contact our Support Department at support@revenyou.io. We apologize for any inconvenience caused and are committed to helping you regain access to your account as quickly as possible.

Note: It's important to provide accurate and up-to-date information during the registration process to avoid any email delivery issues.