What should I do now that my bots have unexpectedly disappeared?

If you've experienced the unexpected disappearance of your bots, we understand your concern. We’re here to provide you with some guidance and address your questions. If you need further assistance, please don’t hesitate to contact our Support Team at support@revenyou.io for personalized help.

What should I do if my bots have disappeared?
If your bots are no longer visible, there's no need to worry. Rest assured that your bots and funds are securely stored in our system. The disappearance may be due to a temporary technical issue, such as a new update or server load. We recommend trying the following steps:

• Restart or force stop the application:
  • On Android devices: Go to Settings → Apps → BOTS and select the option to restart or force stop the application.
  • For iOS devices: Force stop the BOTS application by closing it and reopening it. [iOS]
• Clear cache (Android only):
  • On your Android device, go to Settings → Apps → BOTS. Select the option to clear cache, which will remove temporary data that might be causing the login issues.
• Restart your device:
  • Whether you are using an iOS or Android device, try restarting it to refresh the system.
• Disable VPN/Proxy:
  • Ensure that you do not have any VPN or Proxy service activated on your device, as this can interfere with the app’s functionality.
• Uninstall and reinstall the BOTS application:
  • If the previous steps did not resolve the issue, uninstall the BOTS app from your device. Visit the respective app store (App Store for iOS or Play Store for Android) and reinstall the BOTS application. Always make sure you are using the latest version of the app.

You can also use the following link to access the https://status.revenyou.io page, where you can check for known issues and see the problems our technical team is currently addressing within the BOTS app. If you wish to receive notifications, when incidents are updated, you can click on the “Subscribe” button and provide your e-mail address for the various issues.

How long should I wait before seeking further assistance?
In most cases, the disappearance of bots is resolved quickly by our dedicated technical team. We recommend exercising patience for at least 2 working days. During this time, our team will be working diligently to address any ongoing issues. However, if your bots remain invisible after this period, it’s advisable to reach out to our Support Team at support@revenyou.io for further investigation and assistance.

What if I recently changed my phone number?
If you've recently changed your phone number but did not update it in your BOTS account, it’s important to consider this as a potential cause of bot disappearance. Logging in with a new phone number may create a new account, while your existing bots remain linked to your old account associated with the previous phone number. If you find yourself in this situation, please contact our Support Department promptly. Provide the following details to ensure a seamless resolution:

• Your old phone number
• Your new phone number
• Any contract, invoice, or official document that shows your name linked to both your old and new phone numbers

Our team will provide assistance in updating the phone number in your original account. If you accidentally created a new account with your new phone number, we can help you delete that account as well.

We hope this FAQ section has addressed your concerns regarding the disappearance of your bots. Remember, your bots are never truly lost, and our team is committed to resolving any issues promptly.