Don’t worry, we can help you out. Please contact our Support department at firstname.lastname@example.org from the e-mail address linked to your BOTS account with the following details:
⦁ The last 4 digits of your IBAN (linked to your account or used to make a deposit to it)
⦁ Any official or legal document that contains/connects your name to your new address (address cards, ID cards, contracts, census certificates, etc)
The elaboration of the change request can take up to 2 business days. We will contact you when the details have been changed or if we need more information.