We can help you out in this case. If you have access to your old phone number, you just simply have to follow the steps below in order to change your phone number in the BOTS app:
- Log into your BOTS account
- Tap on "More"
- Select "Users"
- Click on your old number
- Enter your new number
Once this is completed, you will need to verify the numbers with an SMS code.
In case you don’t have access to your old number, don’t worry we have a solution for you to get this issue resolved as soon as possible.
Please contact our Support department at email@example.com from the e-mail address linked to your BOTS account with the following details:
⦁ Old phone number
⦁ New phone number
⦁ Contract, invoice or any official document which shows your name linked to the above-mentioned phone numbers.
The elaboration of the change request can take up to 2 business days. We will contact you when the details have been changed or if we need more information.
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