Why is my amount delayed?

When you deposit money and start a bot in the BOTS app, this is available within 2 working days for the bot you have chosen to trade with. When you stop a bot in the BOTS app, it also takes 2 working days until it is available in your available funds. These two working days are partly related to the processing time of the different banks.

In most cases, you can immediately dispose of your deposited money because BOTS enables pre-financing from our available balances on the various trading markets. This credit is topped up daily with the deposits of all BOTS users.

This is a service that we provide to our users because we want our users to be able to act quickly through the BOTS app. But due to holidays or large-scale transactions, for example, this pre-financing may not be able to take place with both started and stopped bots. In that case, your credit will be available to you within two working days.