Step 1: Go to the home screen of your phone.
Step 2: Slide all the way from up to down, which will cause the notification screen to show.
Step 3: Press the little gear on the upper right.
Step 4: You are now in your settings.
Step 5: Search for 'apps', but if this is not there, search for 'apps and notifications'.
Step 6: Search for the BOTS app.
Step 7: Found it? Press the BOTS app.
Step 8: Now, you have two options in the upper section of the screen, namely 'Uninstall' and 'Force stop'.
Step 9: Press 'Force stop'.
You will now receive a pop-up, press 'Force stop' to continue.
Step 10: Go to your Storage after completing step 9 and press accept.
Step 11: Press the upper left button 'Clear data'.
With most Android phones, the solution above works. However, with the Chinese Xiaomi phones, other steps are needed.
Step 1: Open the settings.
Step 2: Click on 'Manage Apps'.
Step 3: Search for the BOTS app and click on it.
Step 4: Click on 'Force Stop' and confirm this.
Step 5: Click on 'Clear data' and confirm this.
Step 6: Close your settings and open the BOTS app.