Withdrawing your funds from the BOTS app is a straightforward procedure that can be accomplished by following the steps provided:
- Ensure that your bank account (IBAN) is verified.
- Stop any active bots or trading activities that may be using the funds you want to withdraw.
- Go to your Home page on the app.
- Look for the “My Portfolio” section (represented by a blue square).
- Click on the “Withdraw” option located in the upper right corner of the screen.
- On the withdrawal page, you will see the withdrawable amount, which is the balance available for withdrawal.
- Click on the “Withdraw” button, a blue button in the middle of the screen.
- Enter the amount you wish to withdraw. Ensure that it does not exceed the maximum withdrawal limit, which is the amount available in your funds balance. Please also ensure that when you make a withdrawal, you adhere to the following limits: a minimum of 1 euro and a maximum of 30,000 euro within a 24-hour period.
- Click on the “Next” button to proceed.
- Provide your passcode.
- Review the withdrawal details and confirm the transaction.
How long does it take for the withdrawn amount to reach my bank account?
After initiating the withdrawal, it usually takes 2-5 business days for the amount to be reflected in your bank account. However, processing times may vary depending on your bank and other factors beyond the app’s control.
Can I check the status of my withdrawal?
Yes, of course. To check the status of your withdrawal, please follow these simple steps using the BOTS app:
- Open the BOTS app and sign in to your account.
- Tap on the “Profile” menu located in the upper-right corner of your home screen.
- Look for the “Assets & Payments” section and select “Transfer history.”
- Choose the “Withdrawals” tab.
Here, you will find a list of all your withdrawals along with their current statuses.
Are there any fees associated with withdrawing funds?
Yes, there is a one-time exit fee when withdrawing funds from the app. The fee is a percentage of the desired withdrawal amount, which is 1.5%. For example, if you want to withdraw 100 euros, you would be charged a fee of 1.5 euros (100 euros * 0.015).
Can I withdraw funds at any time?
Yes, you can withdraw funds at any time as long as the required conditions are met. Ensure that your bank account is verified and that the funds you wish to withdraw are not being used in any active bots. Additionally, make sure you have available funds in your balance for withdrawal.
What should I do if I encounter any issues during the withdrawal process?
If you experience any difficulties or have questions about the withdrawal process, we recommend reaching out to our Customer Support at firstname.lastname@example.org. Our Support team will be able to provide you with personalized assistance and guide you through any issues you may encounter.